Refund & Cancellation Policy

Fair, Transparent, and Simple Refunds

We want you to be completely satisfied with MDPlix. If things don't work out, our refund policy is designed to be fair to both parties.

Request a Refund

Refund Guidelines

Clear rules on when and how you can claim a refund for subscriptions and services.

FAQ

Refund FAQs

Common questions about cancellations and money back.

How do I request a refund?

Simply email support@mdplix.com with your Clinic ID and transaction receipt. Our team will review your request within 24 hours.

Can I pause my subscription instead of canceling?

Yes! You can pause your subscription for up to 3 months once a year. Your data will be preserved, and billing will resume automatically.

What happens to my data after a refund?

Once a refund is processed (implying cancellation), your account enters 'Read-Only' mode for 30 days, after which data is permanently deleted unless you renew.

Still have questions?

Our support team is available 24/7 to assist you with any refund inquiries.

Contact Support

Fair, Transparent, and Simple Refunds

Refund Guidelines

Subscription RefundsSnapshot:If you cancel within 7 days, you get a full refund. After that, we calculate based on usage.

Appointment Cancellation RefundsSnapshot:Patients get a full refund if they cancel 24 hours before the visit.

Service Down-Time Refunds (SLA)Snapshot:If our system is down for a long time, we owe you credits.

Non-Refundable ItemsSnapshot:Marketing ads, SMS credits, and custom website work are never refunded.

Refund Processing TimelineSnapshot:It takes about a week for the money to hit your bank account.

Refund FAQs

How do I request a refund?

Can I pause my subscription instead of canceling?

What happens to my data after a refund?

Still have questions?