Security & Privacy
Your Security is Our Priority
At MDPlix, we understand that healthcare data security is paramount. Our platform is built with enterprise-grade security measures to protect your sensitive information and ensure complete compliance with healthcare regulations.
Security Features
Enterprise-Grade Protection
End-to-End EncryptionEssential
All sensitive data is encrypted during transmission and storage using AES-256 encryption.
Two-Factor AuthenticationPopular
Additional security layer for account access with SMS and email verification.
Secure Data StorageNew
Regular backups and strict access controls with AWS infrastructure.
HIPAA & GDPR ComplianceFeatured
Full compliance with healthcare data protection standards and regulations.
Our Standards
Industry-Leading Security Practices
Real-Time Monitoring
Our systems are monitored continuously for any suspicious activity or threats.
Role-Based Access
Implementing strict role-based access control to restrict sensitive data access.
Global Security
Security measures that protect data across all regions and jurisdictions.
Security Policy
Comprehensive Security Framework
Data Encryption
All data transmitted between your device and the MDPlix platform is encrypted using TLS 1.3 (Transport Layer Security). This ensures that your data remains private and secure while in transit, protecting it from unauthorized access and man-in-the-middle attacks.
Secure Storage
MDPlix stores all sensitive and personal data using industry-standard AES-256 encryption both at rest and during transfer. All patient records, appointment details, and other personal data are stored in secure, encrypted databases hosted on AWS infrastructure to prevent unauthorized access.
Access Control
MDPlix implements role-based access control (RBAC) to restrict access to sensitive data. Only authorized users, including doctors, healthcare providers, and administrators, are granted access based on their specific roles and responsibilities within the healthcare ecosystem.
Authentication and Authorization
We employ multi-factor authentication (MFA) requiring a password plus a one-time OTP sent to your verified email or phone number. Additionally, we implement session management with automatic logout after periods of inactivity.
Secure Payment Processing
MDPlix uses secure and PCI DSS-compliant payment gateways for all transactions, ensuring that payment information is never stored on our servers and all financial data is processed through certified third-party providers.
Regular Security Audits
MDPlix undergoes periodic third-party security audits and penetration testing to proactively detect and fix vulnerabilities. We maintain SOC 2 Type II compliance and regularly update our security protocols.
Data Retention and Deletion
We retain data only as long as needed for its intended purpose and securely delete it afterward. Users have the right to request data deletion, and we ensure complete removal from all systems within 30 days.
Incident Response
In case of security breaches, we have a comprehensive incident response plan involving immediate containment, user notification within 72 hours, and resolution with detailed reporting to regulatory authorities.
Compliance with Data Privacy Regulations
MDPlix complies with GDPR, HIPAA, and Indian healthcare data protection regulations to ensure privacy and secure data handling across all regions where we operate.
User Responsibilities
Users must use strong passwords, enable MFA, keep their devices secure, and promptly report any suspicious activity. We provide regular security training and best practices guidance.
Security of Third-Party Integrations
We thoroughly vet all partner services and third-party integrations to ensure they meet our security and compliance standards before integration with our platform.
Continuous Monitoring
Our systems are monitored 24/7 for unauthorized access or threats using real-time detection systems, AI-powered anomaly detection, and automated alerting mechanisms.
Updates and Patches
We regularly update all software components, apply security patches, and maintain the latest security protocols to protect against emerging threats and vulnerabilities.
Secure Communication
All provider-patient communications on MDPlix are encrypted end-to-end for complete confidentiality. Video consultations and messaging are secured with enterprise-grade encryption.
Security Contact
Security Team
Security Certifications
• HIPAA Compliant
• GDPR Compliant
• SOC 2 Type II
• ISO 27001 Certified