Question 1

Do I own my patient data?

Accepted Answer

Yes, absolutely. You retain full ownership of all patient records and data you enter. MDPlix acts only as a processor to help you manage it. You can export it anytime.

Question 2

Is my data secure with MDPlix?

Accepted Answer

Yes. We use industry-standard encryption (AES-256), secure cloud servers, and strict access controls. We adhere to HIPAA and Indian IT Act standards to keep patient data distinct and safe.

Question 3

What happens if there's a billing error?

Accepted Answer

If you notice an error, contact support immediately. We review billing disputes within 48 hours and will issue a refund or credit if a mistake was made on our end.

Question 4

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel your subscription from your dashboard at any time. Your premium access will continue until the end of the current billing cycle, but you won't be charged again.

Question 5

What happens if I stop paying?

Accepted Answer

Your account will be suspended after a grace period. We keep your data safe for a limited time so you can reactivate, but eventually, we may delete inactive account data as per our retention policy.

Question 6

Are there any hidden fees?

Accepted Answer

No hidden fees. Our pricing is transparent. Any optional costs (like extra SMS credits beyond your plan) are clearly shown before you buy.

Terms of Service

Terms of Service ⚖️

Frequently Asked Questions ❓

Do I own my patient data?

Is my data secure with MDPlix?

What happens if there's a billing error?

Can I cancel my subscription anytime?

What happens if I stop paying?

Are there any hidden fees?

Still have questions?

Terms of Service

Terms of Service ⚖️

1. Acceptance of TermsSnapshot:By using MDPlix, you agree to follow these rules. If you don't agree, you can't use our services.

2. Description of ServiceSnapshot:MDPlix is a software tool for managing your practice. We are NOT doctors and don't provide medical advice.

3. User Accounts & SecuritySnapshot:Keep your password safe. You are responsible for everything that happens on your account.

4. Acceptable Use PolicySnapshot:Don't do anything illegal, don't hack us, and be respectful to others. If you break these rules, we can ban you.

5. Medical DisclaimerSnapshot:MDPlix is for information and management only. Never use it for medical emergencies.

6. Subscription & PaymentsSnapshot:You pay monthly or annually. You can cancel anytime, but we can't refund payments already made.

7. Intellectual Property RightsSnapshot:We own the MDPlix software. You own your patient data. You give us permission to process that data for you.

8. Data Protection & ComplianceSnapshot:We follow HIPAA and Indian IT laws to keep data safe. We use strong encryption, but no internet system is 100% unhackable.

9. TerminationSnapshot:We can suspend your account if you break the rules. If you leave, you have 30 days to export your data.

10. IndemnificationSnapshot:If you get us sued or cause damage, you agree to cover the costs.

11. Limitation of LiabilitySnapshot:Our liability is limited. The most we would ever pay for a claim is the amount you paid us in the last 12 months.

12. Governing Law & Dispute ResolutionSnapshot:Any legal disputes will be handled in Mumbai/Thane courts under Indian law.

13. Changes to TermsSnapshot:We might update these terms. If it's a big change, we'll tell you 30 days in advance.

14. Contact UsSnapshot:Have questions? Email us or use the contact form.

Frequently Asked Questions ❓

Do I own my patient data?

Is my data secure with MDPlix?

What happens if there's a billing error?

Can I cancel my subscription anytime?

What happens if I stop paying?

Are there any hidden fees?

Still have questions?